Go Online with 我的账户... Manage Your Bills, 能源使用 and More!
我的账户 gives you the power to manage your 西班牙&E account online from your computer or mobile device securely – anywhere, anytime. You can even Start, Stop or Transfer your services - no waiting.
Learn about our mobile app
Everything you need in one place
Request Service Online
Start, Transfer or Stop your services online and track them. No need to call and no waiting.
Log-in or sign up 为 我的账户 现在. It’s fast and easy!
Switch to paperless billing with 我的账户 – clear the clutter and access your billing in为mation online.
Getting to K现在 我的账户 Videos
Take a quick tour of the 西班牙&E mobile app “使用 Tab” including how to view and track your energy use – it’s quick and easy!
Take a quick tour of the 西班牙&E mobile app “计费 Tab” including how to pay your bill, set up 自动支付 and view your current and past billing statements.
Take a quick tour of the 西班牙&E mobile app “中断 Tab” including how to report a power outage and view planned and unplanned outages.
Take a quick tour of the 西班牙&E mobile app “More Tab” including how to start, stop or transfer your service or schedule a free gas appliances check.
Frequently Asked Questions
登录 & 登记
去 yuefukongjian.com/myaccount and enter your username and password to log in. If you are new to 我的账户, you can register to create your online profile.
We take the safety and security of your in为mation very seriously. As part of our security features, we'll notify you when your 我的账户 profile is accessed with your login in为mation from a new or unrecognized device or web browser.
- If a device or browser is one you regularly use, it may take a few logins be为e our system recognizes you so you may receive a few notifications just to be sure.
- If there is unusual activity in the future, we'll notify you of that as well.
我的账户 has enhanced security features, more stringent password requirements, and two-factor verification on the website and mobile app. The mobile app also offers facial and fingerprint ID.
You need the following in为mation:
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Your name exactly as it appears on your monthly bill.
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One of the following 为 the primary account holder:
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Last 4 digits of Social Security Number or Federal Tax Identification Number
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Email address on file
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Phone number on file
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账户 & 配置文件
There are a couple of things you can do:
- Confirm your contact in为mation to ensure it's up-to-date. If it is no longer correct, please update it. 点击 我的资料 从 账户 选项卡.
- Review your notification preferences. 点击 通知 Settings 从 账户 选项卡 to update your preferences.
- 账户 and 计费 notifications are sent by email as default and may not be canceled.
We’ve made this easy.
- New Customers: After you register, all accounts in your name will appear online when you log in.
- New or 关闭d 账户s: Any time you have a new account or an account closes, we automatically update your profile.
关闭d accounts will be removed after 60 days. You no longer need to worry about adding or removing accounts from your profile manually, we do the housekeeping 为 you.
计费 & 支付
我的账户 offers several ways to pay your bill:
- Make individual payments - selecting the amount and date
- Set up 自动支付 to automatically pay your bill each month
- Enroll in 短信付款 to payment by text message from your mobile device
If you'd like to pay using credit/debit card, go to our bill payment page to learn about 比尔矩阵.
You can access your billing and energy usage history in 我的账户.
- 计费 History: You can view up to 25 months of bill history.
- 单击 计费 & 付款历史 选项中的 计费 导航选项卡.
- Select the down arrow at the end of the row 为 声明日期 you'd like to access.
- From the expanded view, click View Your Detailed Bill PDF. You can also download and print.
- 使用 History: You can view up to 13 months of bill history.
- 单击 使用 导航选项卡.
- 使用 Meter selector on the right to switch between electric and gas meters.
- On the graph, click the 使用 button to view usage by day, hour, etc.
We offer a variety of pricing plans 为 residential and business customers.
To get more in为mation about pricing plans, check out these resources:
To find out what plans you're eligible 为 and enroll, go to 我的账户.